Many businesses still rely heavily on landlines, which remain as one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and reliable option: internet phones. Is this the best option for your business? Read on to find out. Different phone […]
Microsoft Workplace Analytics is a powerful tool that gathers data from Office 365 applications such as Word, Excel, and Outlook, gleaning insights about your employees’ performance. This solution provides a better understanding of how every member of your team spends their time at work and helps improve both employee engagement and productivity. How does Workplace […]
As hurricanes are a common event in many areas of the United States, business owners must take steps to secure their data. In this blog, we provide steps that will help you quickly recover your data and get back to business following a hurricane. Determine recovery hierarchy Certain parts of your IT system are more […]
Microsoft Exchange is one of the most utilized email server services in the world. The service typically requires additional in-house infrastructure, but many businesses use a cost-saving workaround called hosted Exchange. Read on to learn more about it. What is Microsoft Exchange? Microsoft Exchange is a messaging system that offers businesses a number of services, […]
Losing or compromising data can be disastrous for your business. It can lead to reputational damage, costly lawsuits, and termination of contracts, among others. And because threats to data security are always present online, it’s important to implement tough security measures that will keep your business data safe 24/7. Here are some tried-and-tested methods to […]
More and more healthcare organizations are realizing that there are more problems with paper-based medical records than there are benefits, and that it’s time to adopt electronic health records (EHRs). But while EHR systems offer better data management and security, they also come with certain inconveniences and inefficiencies. Learn more about the advantages and disadvantages […]
You can’t risk losing important files on your Android phone, whether they be treasured family photos or detailed client notes. It’s best to be prepared for the worst and back up your data on your Mac or PC. Here’s a guide to how you can do just that. To start, you’ll need the following: Your […]
Apple computers are built to last, but you’ll eventually have to replace them with a new one when they start slowing down. So how do you determine if it’s finally time to put your Mac to rest? We highlight six surefire signs your company needs a Mac upgrade below. Your device can’t support the latest […]
Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls […]
Because Microsoft understands the value of business data and the costs associated with data loss and theft, the technology company offers powerful security tools for Microsoft 365 subscribers. However, for these tools to be truly effective, users must implement the following practices to further protect their data. Take advantage of policy alerts Establish policy notifications […]